Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to Kalakanya. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, sales events, or periods of high order volume, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India and to selected international destinations.

If your location is not serviceable, we will notify you and issue a full refund if payment has already been received.

3. Estimated Delivery Time

Within India

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 5–8 business days

  • Remote Areas: 7–10 business days

International Orders

  • Estimated delivery: 7–15 business days, depending on the destination country and customs processing.

Delivery times are estimates and may vary due to weather, courier delays, customs clearance, public holidays, or other factors beyond our control.

4. Shipping Charges

  • Shipping charges (if applicable) are displayed during checkout before payment.

  • We may offer free shipping on eligible orders or promotional campaigns. Any such offer will be clearly displayed on our website.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email.

  • A tracking number (where available).

  • A tracking link to monitor your shipment.

Please allow up to 24 hours for tracking information to become active.

6. Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply for re-shipment.

7. Address Accuracy

Please ensure that your shipping address, contact number, and email address are accurate before completing your order.

Kalakanya is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Take clear photos of the package and product.

  • Contact us within 48 hours of delivery.

  • Include your order number and photographs when contacting our support team.

We will investigate and assist you as quickly as possible.

9. International Orders

For international shipments:

  • Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by the destination country unless stated otherwise during checkout.

  • Customs clearance procedures may affect delivery times.

10. Delays Beyond Our Control

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Courier network disruptions

  • Customs inspections

  • Government restrictions

We appreciate your patience in such situations.

11. Contact Us

If you have any questions regarding shipping, please contact us:

Kalakanya

Website: https://kalakanya.com

Email: kalakanyastore@gmail.com

Phone: +91 6355956697

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

We are committed to providing a smooth and reliable shopping experience and will do our best to ensure your order reaches you safely.